Terms and Conditions

By booking with Jacques Detail, you acknowledge and agree to these terms. These policies ensure the highest specialist care for your vehicle (Cars, Vans, Motorhomes, Caravans, and Campervans).

• Pre-Service Check: We document existing defects (scratches, dents, or cracks) before work starts. We are not liable for pre-existing damage.
• Vehicle Movements: We are fully insured to move and reposition vehicles when necessary for the process.
• Paint & Repairs: We accept no liability for flaking paint, failing clear coats, or damage to undisclosed low-quality resprays or "smart" repairs.
• Electrical Faults: We are not responsible for mechanical or electrical faults occurring during normal cleaning, including drained batteries on vehicles with active electronics.
• Personal Items: All valuables must be removed before arrival. We accept no liability for loss or damage to items left in the vehicle.

• Child Seats: For safety and insurance reasons, we do not refit child car seats. These must be reinstalled by the owner.
• Decals & De-badging: The removal of badges, vinyl, or wraps is conducted at the owner's risk regarding the underlying paint condition.
• Engine Bays: Cleaning is performed at the owner’s risk. We are not liable for mechanical or electrical issues arising from water or degreaser ingress into sensitive components (e.g. air intakes, alternators, or exposed sensors).
• Keys: You must possess a spare set of keys. We accept no liability for keys locked inside the vehicle.

• Arrival Window: Please allow a 1-hour arrival window to account for traffic or delays.
• Space Requirements: We require a flat, off-road workspace with enough clearance to fully open all doors and the boot safely. As a guide, we recommend at least 1 metre (3 feet) of clear space around the entire vehicle.
• Power & Water: We are self-sufficient with on-board water and power. However, please be aware that hoses and power cables will be in use; we accept no liability for trip hazards within the workspace.
• Third-Party Sites: For storage sites, parks, or campsites, the owner must ensure we have authorised access to perform the service.

• Cancellations: We require at least 48 hours’ notice to cancel or reschedule a booking.
• Weather: We reserve the right to reschedule in extreme conditions (heavy rain/ice) to ensure a specialist finish.
• Aftercare (Drying): After deep extraction, it is the owner’s responsibility to follow our ventilation advice to prevent moisture buildup or odours.
• Complaints: Any issues must be reported within 24 hours of completion to allow us to inspect and rectify them.
• Payment: Full payment is due immediately upon completion via cash or our Barclaycard Smartpay terminal.

We may take photographs of your vehicle for quality assurance or marketing. Registration numbers will be anonymised. If you do not wish for your vehicle to be photographed, please inform us in advance.