Terms and Conditions

By booking with Jacques Detail, you acknowledge and agree to these terms. These policies ensure professional care for your vehicle (Cars, Vans, Motorhomes, Caravans, and Campervans).

• Pre-Service Check: We document existing defects (scratches, dents, or cracks) before work starts. We are not liable for pre-existing damage.
• Vehicle Movements: We are fully insured to move and reposition vehicles when necessary for the process.
• Paint & Repairs: We accept no liability for flaking paint, failing clear coats, or damage to undisclosed low-quality resprays or "smart" repairs.
• Electrical Faults: We are not responsible for mechanical or electrical faults occurring during normal cleaning, including drained batteries on vehicles with active electronics.
• Personal Items: All valuables must be removed before arrival. We accept no liability for loss or damage to items left in the vehicle.

• Child Seats: For safety and insurance reasons, we do not refit child car seats. These must be reinstalled entirely by the vehicle owner.
• Decals & De-badging: The removal of badges, vinyl, or wraps is conducted at the owner's risk regarding the underlying paint condition.
• Engine Bays: Cleaning is performed at the owner’s risk. We are not liable for mechanical or electrical issues arising from water or degreaser ingress into sensitive components (e.g. air intakes, alternators, or exposed sensors).
• Keys: You must possess a spare set of keys. We accept no liability for keys accidentally locked inside the vehicle.

• Arrival Window: Please allow a 1-hour arrival window to account for unpredictable road traffic or unforeseen travel delays.
• Space Requirements: We require a flat, off-road workspace with enough clearance to fully open all doors and the boot safely. As a guide, we recommend at least 1 metre (3 feet) of clear space around the entire vehicle.
• Power & Water: We are self-sufficient with on-board water and power. However, please be aware that hoses and power cables will be in use; we accept no liability for trip hazards within the workspace environment.
• Third-Party Sites: For storage sites, parks, or campsites, the owner must ensure we have authorised access to perform the service.

• Cancellations: We require at least 48 hours’ notice to cancel or reschedule a booking to allow us the opportunity to reallocate the slot.
• Weather Policy: We reserve the right to reschedule appointments in extreme weather conditions (heavy rain, high winds, or freezing ice) to ensure a high-quality finish and safe working parameters.
• Aftercare (Drying): After an interior deep extraction service, it is the owner’s responsibility to follow our ventilation advice to prevent moisture buildup or damp odours.
• Complaints: Any service quality issues must be formally reported within 24 hours of completion to allow us to physically inspect and rectify them.
• Payment Terms: Full payment is due strictly on-site immediately upon completion of the service. We accept cash and major credit/debit cards via our secure Barclaycard Smartpay mobile terminal (including Apple Pay and Google Pay). We strictly do not accept cheques, bank transfers, or commercial invoicing terms.

To ensure the complete confidentiality, anonymity, and asset security of our clientele, Jacques Detail maintains a strict non-disclosure policy regarding your property and assets. The photographing or filming of client vehicles for marketing, commercial, or social media purposes is strictly prohibited, and we guarantee no media of your private residence or vehicle will ever be published online.

Note on Pre-Service Auditing: We reserve the right to take confidential, internal photographs of pre-existing vehicle damage (such as scratches, dents, or paint defects) prior to commencing work. These images are captured solely for quality control, liability protection, and insurance purposes. They remain strictly private, are securely stored internally, and are never shared publicly or used for marketing.